Position Summary

East-West is looking for a passionate, servant-hearted, and dedicated Clinical Member Care Specialist to join the Member Care team. This person or team will provide ongoing and proactive care to all overseas missionaries with regular counseling and relationship building, encouragement, prayer, and visiting personnel in their field locations as opportunities arise. In addition, this position will provide training, resources, and Member Care referrals as needed so that field ministry personnel have the resources they need to thrive in their relationships and ministries. If deployed overseas, this person will learn the local language and participate in local ministry activities with the field-based ministry team. The specialist must maintain appropriate US licensure, and HIPAA certification, including CEU’s and supervision as required by the licensing board. 

REPORTS TO

Director of Member Care

LOCATION 

USA or Overseas (Eurasia or Southeast Asia)

AREAS OF RESPONSIBILITY

  • Provide annual on-site member care visits and counseling services as needed to overseas field ministry personnel 

  • Provide assistance for other East-West Member Care projects as needed 

  • Consult with and report to Member Care leadership regarding personnel matters 

  • Provide training/learning opportunities to overseas field personnel 

  • Involvement in local ministry, if deployed overseas

  • Develop and maintain a network of personal support 
QUALIFICATIONS

  • Ability and desire to live or travel internationally

  • Postgraduate degree in a related mental health field

  • Current licensure from a U.S. state licensure board

  • HIPAA certification

  • Broad-based clinical background

  • Extensive overseas experience preferred

  • Demonstrated gift of practicing wise counsel

  • Baptized believer of Jesus Christ, faithful member of a local church, and experience in sharing the gospel

  • Must possess excellent relationship skills with clear gifting in the areas of encouragement, listening, exhortation, teaching, and innate sensitivity to the needs of others

  • Clinical background should include training and practice in the identification of counseling issues as well as the provision of appropriate treatment for those issues

  • Ability to work in a broad range of settings and with a broad range of people

  • Ability to raise and maintain personal support

 

About East-West

OUR VISION AND MISSION

The vision of East-West is to glorify God by multiplying followers of Jesus in the spiritually darkest areas of the world. The mission of East-West is to mobilize the Body of Christ to evangelize the lost and equip local believers to multiply disciples and churches among the unreached.

Our story

East-West began because two men saw a need for the gospel in unreached and restricted access areas of the world.

In an act of bold obedience to Christ’s command to go and make disciples of all nations, East-West was launched in 1993 by John Maisel and Bud Toole. What informally started behind the Iron Curtain in the 1980s became a missions organization with a zeal for empowering national pastors and local believers to transform their communities by making disciples and multiplying churches.

Our passion for Jesus, grace, spiritually dark places, and bold action is the heartbeat that continues to sustain our ministry as we rely on God to use us to reach the unreached. Today, our organization is made up of thousands of believers from around the world who are committed to starting church planting movements in more than 60 spiritually dark nations.

East-West Staff Culture

Our team members are passionate about Jesus, grace, bold action, and taking the gospel to the spiritually darkest places. We have one consuming passion: to make God known among every nation, every tribe, every tongue, and every people. We strive to uphold the highest standards of behavior, which include integrity, trustworthiness, theological alignment, a healthy work/life balance, care for others, a servant spirit, competency in difficult conversations, and a desire to see results, diligence, respect, and humility.

All East-West employees will maintain a firm commitment to East-West’s vision, mission, values, Statement of Faith, and beliefs as well as display a growing and mature faith in Jesus Christ.

East-West staff gather each morning to pray for the ministry and staff. Quarterly, our staff comes together virtually and in person for a half-day of prayer and fellowship. In addition, personal and professional development and training are a priority for all staff and every 4 years East-West staff and their families from around the world gather for an all-inclusive organization-wide conference.

East-West is a certified Best Christian Workplace. 

The Benefits 

We are committed to providing excellent service to our missionaries with a Crisis Response Team, In-House Marketing Agency, Field Deployed Member Care, Donor Management Software, and an all-inclusive organization-wide conference every 4 years. We are accredited for excellence by ECFA, GuideStar, and Best Christian Workplace Institute. 

The East-West Office Space

The East-West office space is located in Plano, TX at The Hope Center. 

The Hope Center is a 501(c)(3) collaborative hub that is home to 60+Christian ministries making a global impact for God’s Kingdom. 

The Hope Center offers an onsite cafe and coffee bar that serves breakfast and lunch as well as other features and amenities including a covered parking garage, prayer garden, fitness center, meeting rooms and facilities, and 24-hour security.

The East-West suite, located on the third floor of The Hope Center, consists of office and cubicle space for our staff. 

With staff serving around the world, the home office is home to departments such as Human Resources, Financial Services, IT, Member Care, Security and Crisis Management, Short-Term Teams, Development, and various field leadership and missionary staff. 

The suite also includes meeting spaces, a kitchen with free coffee, and a prayer room for staff use. 

Application Process

The application process includes the following steps: 

1. Application and resume submission
2. Interview with the East-West Talent Acquisition Team
3. Personality Assessment of the top candidates 
4. Interviews with the Hiring Team
5. Reference Checks
6. Offer Letter
7. Background and Credit Check
8. East-West New Employee Onboarding

Next Steps 

To apply, begin your application online here.

For more information or if you have questions about this position or any other position with East-West, please email employment@eastwest.org or click the button below and someone will reach out to you. 

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