Clinical Member Care Specialist
East-West is looking for a passionate, servant-hearted, and dedicated Clinical Member Care Specialist to join the Member Care team. This person or team will provide ongoing and proactive care to all overseas missionaries with regular counseling and relationship building, encouragement, prayer, and visiting personnel in their field locations as opportunities arise. In addition, this position will provide training, resources, and Member Care referrals as needed so that field ministry personnel have the resources they need to thrive in their relationships and ministries. If deployed overseas, this person will learn the local language and participate in local ministry activities with the field-based ministry team. The specialist must maintain appropriate US licensure, and HIPAA certification, including CEU’s and supervision as required by the licensing board.
Director of Member Care
USA or Overseas (Eurasia or Southeast Asia)
East-West Staff Culture
Our team members are passionate about Jesus, grace, bold action, and taking the gospel to the spiritually darkest places. We have one consuming passion: to make God known among every nation, every tribe, every tongue, and every people. We strive to uphold the highest standards of behavior, which include integrity, trustworthiness, theological alignment, a healthy work/life balance, care for others, a servant spirit, competency in difficult conversations, and a desire to see results, diligence, respect, and humility.
All East-West employees will maintain a firm commitment to East-West’s vision, mission, values, Statement of Faith, and beliefs as well as display a growing and mature faith in Jesus Christ.
East-West staff gather each morning to pray for the ministry and staff. Quarterly, our staff comes together virtually and in person for a half-day of prayer and fellowship. In addition, personal and professional development and training are a priority for all staff and every 4 years East-West staff and their families from around the world gather for an all-inclusive organization-wide conference.
East-West is a certified Best Christian Workplace.
We are committed to providing excellent service to our missionaries with a Crisis Response Team, In-House Marketing Agency, Field Deployed Member Care, Donor Management Software, and an all-inclusive organization-wide conference every 4 years. We are accredited for excellence by ECFA, GuideStar, and Best Christian Workplace Institute.
The East-West Office Space
The East-West office space is located in Plano, TX at The Hope Center.
The Hope Center is a 501(c)(3) collaborative hub that is home to 60+Christian ministries making a global impact for God’s Kingdom.
The Hope Center offers an onsite cafe and coffee bar that serves breakfast and lunch as well as other features and amenities including a covered parking garage, prayer garden, fitness center, meeting rooms and facilities, and 24-hour security.
The East-West suite, located on the third floor of The Hope Center, consists of office and cubicle space for our staff.
With staff serving around the world, the home office is home to departments such as Human Resources, Financial Services, IT, Member Care, Security and Crisis Management, Short-Term Teams, Development, and various field leadership and missionary staff.
The suite also includes meeting spaces, a kitchen with free coffee, and a prayer room for staff use.
The application process includes the following steps:
1. Application and resume submission
To apply, begin your application online here.
For more information or if you have questions about this position or any other position with East-West, please email firstname.lastname@example.org or click the button below and someone will reach out to you.